app baji Privacy Policy

Last Updated: January 2025

This Privacy Policy ("Policy") applies between the organization operating the app baji platform ("we", "us") and each individual ("you", "user") who uses our website, mobile application, and related services ("Services").

By using our Services, you are considered to have accepted the terms described in this Policy. Further details regarding data collection and processing are set out in our Terms and Conditions, which should be read together with this Policy.

This Policy may be updated at any time. If changes are made, we will post a notice on the platform and the "Last Updated" date at the top of the document will be changed. We recommend visiting this page regularly.

app baji collects various types of information to provide a secure and personalised experience. This information comes from two main sources — information you provide directly, and information collected automatically while you use the platform.

2.1 Information You Provide Directly

During registration, deposit, withdrawal, or when contacting us, you provide the following information:

• Full name and date of birth (to verify age — confirm 21+)
• Mobile number and email address
• National ID number or passport number (for identity verification)
• bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions)
• Security question answers and account preferences

2.2 Automatically Collected Information

When you use our platform, the following information is recorded automatically:

• IP address and device identifiers
• Browser type, operating system, and device model
• Login time, session duration, and usage patterns
• Page visits, click patterns, and search history
• Gaming and betting activity history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

Limited information may also be received from payment processors (such as bKash or Nagad), identity verification service providers, and fraud prevention agencies, solely as needed to ensure service quality.

app baji uses collected information only for specific and legitimate purposes. Details of each use are set out below:

3.1 Account Management and Service Delivery

Information is used to complete registration, verify accounts, process deposits and withdrawals, and manage gaming activity. Age verification ensures that only individuals aged 21 or above can open an account.

3.2 Security and Fraud Prevention

Information is analysed to protect accounts, detect suspicious activity, and prevent money laundering. This information is also needed to identify multiple accounts and prevent bonus abuse.

3.3 Personalised Experience

By analysing your preferences and usage patterns, relevant game recommendations, bonus offers, and platform content are presented to make your experience more effective.

3.4 Customer Support

Your information is needed to provide 24/7 support via live chat and email, resolve issues, and maintain communication history. Our support team provides service in both Bengali and English.

3.5 Responsible Gaming Monitoring

We believe responsible gaming is every player's right. By reviewing your gaming activity patterns, we arrange support as needed in line with our responsible gaming guidelines. This includes the option to set deposit limits or take a temporary break.

3.6 Compliance with Legal Obligations

Information may be provided in order to comply with applicable laws and regulations, and in response to valid requests from legal authorities.

app baji does not sell your personal information to third parties. However, limited information may be shared with the following parties in specific circumstances:

4.1 Service Partners

The minimum necessary information is shared with our trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technology infrastructure, data analytics, and customer support. These partners are bound by strict confidentiality agreements.

4.2 Game Providers

Game studios on our platform, including Evolution, Pragmatic Play Live, and Spribe, may process limited session data for technical reasons. This information is used to ensure the quality of the gaming experience.

4.3 Legal Requirements

Disclosure of information may be required by court order, government investigation, or applicable legal obligation. In such cases, only the specific information requested is provided.

4.4 Fraud Prevention Agencies

Specific information may be verified with agencies specialising in anti-money laundering and fraud detection, which helps ensure the overall security of the platform.

app baji uses industry-standard technology and practices to protect your information. Our security framework is organised across the following layers:

5.1 Encryption and Technical Protection

• All data transfers are secured with SSL/TLS encryption
• Sensitive information (passwords, payment details) is stored using strong hashing algorithms
• Firewalls and intrusion detection systems are active
• Regular security audits and vulnerability assessments are conducted

5.2 Access Controls

Only authorised staff have access to user information, and strictly on a need-to-know basis. All access is logged and monitored.

5.3 Data Retention Period

Information for active accounts is retained for the duration of service delivery. Even after an account is closed or becomes inactive, certain information may be kept for a specified period to meet legal obligations. After that period, information is securely deleted or anonymised.

app baji believes you should have control over your information. Your rights are set out below:

6.1 Right to Access Information

You can request to know what information we hold about you by going to the account settings section or by contacting the support team.

6.2 Right to Correct Information

If any information stored in your account is incorrect or out of date, you can request a correction. Identity verification may be required for sensitive changes such as name or date of birth.

6.3 Request to Delete Information

You can request deletion of your information when closing your account. However, certain information may need to be retained for a specified period due to legal obligations.

6.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can change this preference at any time from account settings or through our support team. Essential messages related to transactions and security cannot be turned off.

6.5 Suspending or Closing Your Account

If you wish to take a temporary break from gaming or permanently close your account, you can use our responsible gaming options. This is always available for your wellbeing.

The app baji platform uses cookies and similar technologies. Cookies are small data files stored in your browser that help us improve the quality of our service.

7.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and basic platform functionality. Without them, the service will not work properly.

7.2 Functional Cookies

These cookies are used to remember your language preference, game settings, and personalised platform experience.

7.3 Analytics Cookies

Anonymous analytics data is collected to understand which parts of the platform are used most and where there is room for improvement. This information is not used to identify any individual.

7.4 Cookie Controls

You can set your preference to accept or reject cookies from your browser settings. However, disabling essential cookies may limit some platform functionality.

app baji strictly limits its services to individuals aged 21 and above. Age is verified at registration and may be re-confirmed at any time through identity verification.

If a person opens an account by providing false information about their age, app baji reserves the right to suspend that account immediately. We do not knowingly collect information from any minor.

If a parent or guardian suspects that their underage child has opened an account on our platform, please contact our support team immediately. We will investigate promptly and take the necessary steps.

As part of the services provided on the app baji platform, there may be connections to game providers, payment gateways, or other technology partners. These third parties have their own privacy policies and their operations are not entirely within our control.

We recommend reading the privacy policy of any third-party service before using it. app baji is not responsible for the data practices of third parties.

This Privacy Policy may be updated from time to time due to business needs, technological changes, or legal obligations. If any significant changes are made, we will inform you in the following ways:

• Displaying a notice on the platform
• Sending a message to your registered email
• Updating the "Last Updated" date at the top of this page

Continuing to use the platform after a change means you have accepted the new policy. If you do not agree with any change, you have the right to close your account.

For general questions about our platform, visit our FAQ section, where you will find detailed answers on various topics including data protection.

To ask any question about the privacy policy, request a correction to your information, or raise a concern, please contact us using the methods below: